FAQ’s – Bridal

Congratulations on your engagement! It is possibly your first time visiting a Bridal Boutique to view and choose your Wedding Gown, so what should you know? Well, we helped so many brides find their perfect gowns last year and would be delighted to help you find your ‘Forever Gown’ too…

A: Ideally, we advise to start looking no later than 12 months in advance to allow yourself time to view and take your time making a decision. We recommend that you choose your gown ASAP. You can never be too early but you can be too late. In addition to your Gown lead-time you have to allow up to 2 months for any final alterations you may require so it fits perfectly to your body on your special day.

A: This is to ensure that we can give you a one to one consultation with one of our stylists in our Boutique as well as offer you advice as requested.

A: All Appointments  last one-hour and you get a one-to-one consultation with a trained stylist who will work with you, understanding your taste, body shape, budget, timeline and any requests to help you find the perfect gown for your perfect day from our exclusive and world renowned designed gowns that we have bought to have available here for you to try on. We will work to help you leave Cinderella’s Closet delighted, having bought your perfect wedding gown.

A: Yes there certainly is! You should look at our Gallery of dresses and study the styles, shapes, necklines, fabrics and see what you like and don’t like. Also if you wish to take note of, or take a screen shot of, any of our dresses that you specifically wish to try on, this can also be very helpful to get the most of our your appointment and help you find the perfect dress on the day!

A: The most important thing to bring is an ‘Open Mind’. If you have photo’s of dress styles that you like, by all means bring them. We also recommend that you only bring one or two people who’s opinion’s you trust to your appointment and then if you wish to bring a larger group to ‘The Reveal’ at a later date which is easier once you have chosen your gown. We ask that you don’t put on tanning products as they will damage the dresses for others and if you wish to bring shoes of a height you feel you will wear (but don’t worry, we do have pairs for trying on), also support under-garments to help you feel your best, then bring those also, including a strapless white or nude colour bra.

A: We typically have one to two dress design samples in stock for trying on, but we have a selection of sizes from UK Size 8 – 30, but don’t be concerned as we have ways to make most sizes ‘fit’ you enough so that you have a good indication of whether a dress design suits you or not. We also have a plus-size designer’s collection for trying on.

A: Absolutely! Not only do our brides find their dress on their first visit to our Boutique, but they also find all their accessories (veils, headpieces, shoes, jewellery etc) on their visit and you will not find a better selection than at Cinderella’s Closet.

A: In our professional opinion it is never too early to buy your gown, only too late. The only way to ensure a gown you love is available is by having a deposit on it. Then if a fabric or a gown becomes unavailable, once you have a deposit on it, the order will be honoured. A typical order time of a gown is 6 months, but you need to allow time for alterations also which could take another two months.

A: Yes, There is a ‘Rush-Order’ facility available from most of our designers, depending on how short your lead-time is and the time of the year. This will has a cost associated with it if your time is very short. Also we have a stock of ‘Sample Gowns’ that can be bought off the rack. This is an excellent option if you are constrained by time or price. Some of these gowns are up to 70% off.

A: Yes, we charge a €20 fee at the time of booking, this will be fully refunded if you cancel 48 hours before your consultation. This €20 is for an hours consultation with your own personal consultant in a private suite. There is no charge when you come back for a second visit to retry your favourite gown.

A: We accept Visa & Laser Card as well as cash and personal cheques. (Personal cheques are only accepted for deposit, not final payment)
To confirm your order, a €200 is all that is required but to confirm your order with the designer, we require a 50% deposit. When the gown arrives at Cinderella’s Closet and passes our quality control check, we will contact you to let you know and to schedule a viewing and collection. At that point, we require payment of the remaining 50% balance. Also note, we can arrange a payment plan with you if you wish to spread out your cost, if the time allows. When a gown arrives, we will hold it for up to two weeks.

A: All our gowns are available to special order in your size and they range in price from about €1,500 – €3,500, with most styles priced between €1,700-€2,500. Most of our gowns are available in White or Ivory and some designs may be ordered in other colours also. We also have Sample Gowns at a greatly reduced cost available to buy from our gallery. If you are a bride looking for an amazing wedding dress on a short lead time or a bride who just loves a bargain. Call us now on 021-4225000 and just request an “off the rack” appointment.

A: No, dresses are made to standard size from a UK Size 4 to UK Size 30 and alterations may be required once it arrives to fit your body perfectly. Large weight fluctuations from ordering to receiving of the dress may result in larger alterations costs.

A: No, but if you don’t have a seamstress known to you, we will recommend a highly qualified one. All transactions for alterations are done directly with your seamstress.

A: Again this will be done in consultation with your seamstress as this cannot be done until the length of your gown is perfect with your Bridal Shoes. At that stage, in consultation with your seamstress you can decide what kind of bustle you require.

A: At the moment we ask not to bring more than 3 guests with you.

A: Now that’s an easy one, just call us on 021 4225000 to make one. Also you can view some of our styles in advance on our website www.cinderellascloset.ie. Also, don’t forget to Follow us on Facebook and Instagram to avail of any Special Offers and to keep up to date on new designs as they arrive.

A. Changed your mind? Cinderella’s Closet offers a 14 Day Returns Policy. You can send the parcel back to us,  and we will issue a refund to you as soon as possible (less delivery charge). The item must be in perfect condition.

A. We offer a 14-day return policy for a full refund. Unfortunately, we cannot offer exchange for online orders. All orders bought using gift vouchers will be returned back onto the gift voucher immediately.  All orders bought using other payment methods can take up to 10 days for a refund to be processed.

A. You can return an item by turning the bag inside out.  Put our address on the outside of the package -Cinderella’s Closet, Unit 1, North Point House, North Point Business Park, New Mallow Road,  Cork.T23AT2P. Take it to your nearest post office to return. Please note we do not cover the cost to return. We recommend that you use a trackable form of return as your item is your responsibility until it is received by us and unfortunately we will not be responsible for or refund any items lost in transit  by until OR You can return an item by dropping it back to our Store Cinderella’s Closet, Unit 1, North Point House, North Point Business Park, New Mallow Road,  Cork.T23AT2P

A. We issue the refund back on to the card that was originally used to purchase the item, as soon as goods have been received and checked as ok. Each bank takes a different number of days to process refunds, but you should receive it within a few days.

A.  Back order means that we do not have your item in stock but is due into stock. You will receive a phone call to advise you how long the order will take to arrive.

A. This appointment is for brides who wish to retry that special dress that they can’t stop thinking about! This appointment is perfect to have a second look and say Yes to the dress !!! 

For collections and accessories appointments please call us on 021-4225000

We hope this list of FAQs is helpful to you and looking forward to seeing you real soon, so you get your ‘Yes To The Dress’ moment….